Jetwing Jaffna

Location next to the supermarket, courteous staff and good food especially buffet dinner with local variety. Rooms are worn out and poorly kept.

For me, there was no other accommodation option other than Jetwing Jaffna! I stayed there in 2018 and came back for a family visit in 2023. Its location in the middle of the city makes it a no-brainer as the choice of accommodation. The breakfast spread was impressive (I loved the bacon and sausages and the paal appam - out of this world stuff!). Staff were friendly and courteous. The roof top bar and the scenery was something to look foreword to winding down the evenings. If ever I return to Jaffna in the future, there will be no other choice for me to stay , except at Jetwing Jaffna.

It's was great and beautiful place to stay, I had great food, great hospitality great serving and great location .....the room was a bit smaller but I also noticed they nature friendly and I was impressed by the bamboo tissues..............

Excellent stay experience. Very warm courteous and helpful staff. Very clean and comfortable rooms with all amenities. Food is huge plus 1 . Must have are the jaffna spl curries. Each room has balcony with a view of the bay. Excellent location main market is walkable distance. Overall a 5 star experience highly recommend

We stayed at Jetwing Jaffna, a city hotel that offers a decent experience. The room was okay, but what truly stood out was the Jaffna dinner buffet—simply top-notch! The variety and quality of the food were impressive and made the dining experience memorable. While the service was acceptable, it could have been better. Overall, it was a pleasant stay, and I enjoyed exploring the vibrant city of Jaffna. Be sure to check out the reel on Jetwing Jaffna and follow our pages for more content on Instagram and TikTok @lankan_quests!

The location is great, the rooms are comfortable, clean and tasteful. There's a lovely view from the balcony over the Library and Town Hall towards the sea. Breakfast was decent. But this isn't one of Jetwing's special hotels, in terms of ambience or service. It is a functional and perfectly alright city hotel, but no real charm or character. The service was mostly pretty average (at best), with only a few exceptions - a shoutout for the young man on reception who directed me to St. James' Church, Nallur for a funeral, who was super helpful and proactive. We had no hot water on the first night in any of the three rooms we occupied. Nothing was done about this, despite repeated requests. Various fixtures and fittings in the room were broken, and it was really difficult to get these fixed. Many of the staff didn't speak English (including some of those on reception!), so dodged any interaction with foreign guests (we were a mixed SL/international group), and avoided responding to requests or questions. There's a rooftop with potentially great views, but no effort to create a tasteful space or to make the most of it. Jetwing ... you're a good hotel chain, with an enviable record elsewhere ... but I think you need to up your game on this hotel. It could be so much better.